Frequently Asked Questions

Advance Passenger Information (API) must be provided to the authorities before you travel. This required information includes your passport details and your contact information. Incorrect or incomplete information may result in your journey being delayed, either at check-in or immigration. Holiday with Pride cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this.

Please call the rainbow phone on 0333 006 4303 or click Customer Services in the menu above to enter your API and to pass the information to our support team

The majority of suppliers now issue e-tickets. Information relating to your booking will be sent to you within a few days of the booking being made. There are, however, some exceptions. Some low-cost airlines now require boarding cards to be printed before check-in.

Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours.

E-tickets, which have been adopted by the majority of suppliers, allow passengers ticketless travel. If the airline you are travelling with uses e-tickets, you will be sent the required information via email. Once received, simply print the documentation, as it is required for you to travel.

This varies by airline. The majority of low-cost airlines (and some full-service airlines on European routes) now offer a buy on board service. Your Travel Designer will advise you at the time of booking everything that is included in your travel arrangements.

This can be done by contacting your travel designer or our support staff on the rainbow phone 0333 006 4303

There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK.

Taking liquids through security

There are restrictions on the amount of liquids you can carry in your hand luggage. If possible, pack liquids in your hold luggage (this is the baggage that you check-in prior to your flight).

If you do take liquids in your hand luggage then:

Liquids must be placed in containers that hold no more than 100ml each. Containers should be placed in a single, transparent, resealable plastic bag measuring approximately 20cm x 20cm. No more than one litre of liquids are to be carried in the plastic bag. The contents must fit comfortably inside the plastic bag so it can be sealed. The plastic bag must not be knotted or tied at the top. Only one plastic bag is to be carried per person and it must be shown at the airport security point prior to boarding your flight.

Containers larger than 100ml (except essential medicines), will not be allowed through the security point, even if they are only part full.

Liquids include:

All drinks, including water, soup, and syrups
Cosmetics and toiletries, including creams, lotions, oils, perfumes, mascara, and lipsticks
Sprays, including shaving foam, hairspray, and spray deodorants
Pastes, including toothpaste
Gels, including hair and shower gel
Contact lens solution
Any other solutions and items of similar consistency

Cigarette Lighters

You can only carry one cigarette lighter on board the aircraft and it should be put inside a plastic bag with any liquids you may be carrying. You must keep the cigarette lighter with you throughout the flight. Please note that cigarette lighters cannot be placed inside hold luggage. Download the Civil Aviation Authority’s (CAA) guide for full details of what you can carry in your luggage.

Further information can be found on the Direct Gov website, however, Holiday with Pride is not responsible, and accepts no liability, for the content found on the Direct Gov website.

If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able to tell you if you need to make any special arrangements. You should also always carry your medication in a correctly labelled container as issued by your pharmacist. Try to carry your medication in your hand luggage (airline regulations permitting), with a copy of your prescription. Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. It may be a good idea to travel with a copy of your prescription. Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for.

The Simple answer to this is yes. You will be prevented boarding if you do not have one.

Some countries will require you to have a valid passport for 6 months after your return date. This does vary from country to country, and we recommend that you check the Foreign and Commonwealth Office (FCO) website for advice for the specific country you are travelling to.

For non-UK passport holders, you will need to contact the embassy or consulate of the country you are travelling to. These contacts can also be found on the FCO website. Your documents will be checked at the UK departure point for your trip, and if not deemed acceptable, you will be denied travel. So please make sure you check your documentation. If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to expedite UK passport delivery. More information can be obtained on the gov.uk website.

You may need to renew your British passport earlier if you’re travelling to an EU country, Iceland, Liechtenstein, Norway or Switzerland.

On the day you travel, you’ll need your passport to both:

• have at least 6 months left
• be less than 10 years old (even if it has 6 months or more left)

These rules do not apply to travel to Ireland. You can continue to use your passport as long as it’s valid for the length of your stay.